LOUDH · CUSTOMER CARE
From dispatch to your doorstep. Everything you need to plan your order.
Delivery within the United Kingdom
We currently deliver within the UK. Enter your delivery address at checkout to see the services available for your order and the final delivery charge. International delivery is not currently offered.
When your order leaves us
Most items: dispatched within 24 hours.
Seamoss: please allow up to 72 hours for dispatch.
These are our usual dispatch times. Delivery time is additional and depends on the service you choose. If your order contains Seamoss, allow for its preparation time when planning your delivery.
Choosing a delivery service
Next working day by 1pm: select the eligible Royal Mail Special Delivery option when offered at checkout. The delivery period starts after dispatch; it does not mean next-day delivery from the time you place your order.
Standard delivery: allow 5–7 working days after dispatch.
Tracked services: Royal Mail Tracked 24 and Tracked 48 may also appear at checkout. Their service names are delivery aims, not a promise of delivery within 24 or 48 hours of ordering.
Working days exclude weekends and bank holidays. Availability and delivery commitments can depend on your postcode and the selected service. If you need an order for a particular date, email us before ordering so we can confirm what is possible.
Delivery charges and free delivery
Qualifying UK orders containing only non-chilled goods receive free delivery at £50 or more. The qualifying order value is assessed before coupon discounts. Available delivery options and the total charge are shown at checkout before payment.
Orders containing chilled goods have different delivery requirements. Please use the suitable delivery options shown at checkout; the non-chilled free-delivery offer does not apply to these orders.
Seamoss and chilled orders
Seamoss requires a suitable fast delivery service. Please arrange for someone to receive your parcel and refrigerate the product promptly on arrival, following the storage and use-by instructions on its label.
If your chilled item arrives damaged or you have concerns about its condition, do not consume it. Email us promptly with your order number and details. Photos of the product and packaging can help us investigate.
Delayed, missing or incorrect deliveries
Check any delivery information supplied for your order, then contact us if your parcel has not arrived within the expected period or there is a problem with the delivery. We will investigate with the delivery provider. Please include your order number and delivery postcode.
Need to cancel or return an order? Read our Returns & Refunds policy. Your statutory rights are unaffected.
Here to help
Email Luqmaan@loudh.co.uk with your order number, if you have one.