LOUDH · CUSTOMER CARE
How Loudh uses and looks after information when you browse, order or contact us.
Last updated: 15 September 2026
Who is responsible for your information
Loudh operates this shop and is responsible for the personal information described in this notice. Contact Luqmaan@loudh.co.uk about privacy, or write to Loudh, 57 Orwell Drive, Aylesbury, HP21 9JL, United Kingdom.
What we collect
When you order, we use your name, email address, billing and delivery address, contact number where supplied, purchased items, payment status and order history. If you hold an account, we also use the information needed to manage it. When you contact us, we receive your message and any information or photographs you choose to provide.
Our website services also process technical information such as IP address, browser/device information, pages visited and security logs. If you leave a review or comment, the content and display name may be public, and technical information may be checked for spam. Please avoid including sensitive information in public posts.
Why we use it
Orders and delivery — contract: to take the steps you request before purchasing, process payments, fulfil orders and deal with cancellations or returns. We cannot complete an order without the required checkout details.
Legal obligations: to keep necessary accounting records and meet consumer-law obligations.
Legitimate interests: to answer general enquiries, protect the shop against fraud and misuse, maintain security and understand how our website is used. We consider your rights when relying on these interests. You can object to processing on this basis.
Consent: where a service or optional marketing activity requires your consent, we rely on that consent. You can withdraw it at any time without affecting earlier lawful processing. Buying from us does not by itself mean you have agreed to promotional emails.
Who we share information with
We share relevant information with service providers only as needed to operate the shop, fulfil your order, meet legal requirements or handle a dispute. These include WordPress.com/Automattic for hosting and website services; WooCommerce and Jetpack for store features, security and site statistics; Akismet for spam prevention; WooPayments and its payment-processing partners for payments; Royal Mail or the delivery provider used for your order; and our email service for correspondence. Professional advisers or public authorities may receive information where necessary or legally required.
Automattic explains its handling of visitor information in its visitor privacy notice. Payment services may also process information under their own privacy notices. We receive order and transaction information so we can manage payments, refunds and disputes.
International processing
Some providers, including Automattic and payment-processing partners, operate internationally, so information may be processed outside the UK. Applicable safeguards may include adequacy decisions and approved contractual protections. See Automattic’s privacy policy for its safeguards, or contact us for information about safeguards relevant to your order.
How long we keep information
We retain order and transaction information for as long as needed to fulfil orders, handle returns or disputes and meet accounting and legal obligations. The relevant factors are the age and status of the order, applicable record-keeping requirements and whether a claim is ongoing. Enquiries and account information are kept according to the continuing need to provide support or account access and meet those obligations. Information is not currently subject to an automatic deletion schedule. You can ask us to review or delete information; some records may need to be retained for legal reasons.
Cookies and similar technologies
WooCommerce and WordPress use cookies and similar technologies for functions such as remembering your basket, maintaining a session and securing account access. Website and payment services may also use technical identifiers for statistics, fraud prevention or their own service functions. Automattic describes its technologies in its cookie policy.
You can manage or delete cookies through your browser settings. Blocking essential cookies can prevent basket, login or checkout features from working. Any privacy controls shown by a service also apply to that service. Contact us if you would like help understanding a cookie or making a privacy choice.
Your rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction of use or transfer of the information you supplied. You can object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you can withdraw it.
Email us to exercise your rights. We may ask for information needed to confirm your identity. You can also raise a concern with the Information Commissioner’s Office (ICO), the UK data protection regulator.
Changes to this notice
We will update this page when our practices change. The date above shows when this notice was last updated.
Here to help
Email Luqmaan@loudh.co.uk with your order number, if you have one.